Butler Roofing Services Limited
5 Carrwood Park,
FRN Number: 976937
Selby Road, Leeds
LS15 4LG
0113 337 2213
Company House no:12399408
FRN Number: 976937
BULTER ROOFING Services aims to provide high quality services which meet your needs. Webelieve we achieve this most of the time: if we are not getting it right please let us know.
In order to ensure our services remain at a high and improving standard, we have aprocedure through which you can let us know of for any reason you are not satisfied withyour dealings with Butler Roofing Services.
If you are not happy with Butler Roofing Services please tell us
If you are unhappy about any THE ORGANISATION’S service, please speak to the relevantstaff member, manager or Director.
If you are unhappy with an individual in Butler Roofing Services sometimes it is best to tellhim or her directly. If you feel this is difficult or inappropriate, then speak to the staffmember's manager or the Director.
Often we will be able to give you a response straight away. When the matter is morecomplicated we will give you at least an initial response within five working days.
Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, pleasewrite to the Director/Chief Executive. (If your complaint is about the Director/ChiefExecutive), please write to the Chair.)
All written complaints will be logged. You will receive a written acknowledgement withinthree working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please write to the Director who willreport the matter to the next meeting of the managers, which will decide on any further steps to resolve the situation.
By Phone: 0113 337 2213 or Email: info@butlersroofing.com
If we cannot reach agreement with you?
If we can’t agree a solution with you within eight weeks, we will:
- Send a letter giving our reasons forthe delay and an indication of whenwe expect to provide a final decision.
- Issue our final decision letter whichwill explain our final position.
The Financial Ombudsman Service
Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, orif eight weeks have passed (this is sometimes referred to as the “eight-week rule”), you may havethe right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks startfrom the date a complaint is received anywhere in our business. Their contact details are shown below.
Please note: Only complaints relating to the sale of financial services should be referred to FOS.
Financial Ombudsman Service can be contacted in writing:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper forthose calling using a mobile) or 44 20 7964 0500 (if calling from abroad)
Email: complaint.info@financial-ombudsman.org.uk
Further information can be obtained from the Financial Ombudsman Service’s website atwww.financial-ombudsman.org.uk
Finally, please also let us know if you are happy with Butlers Roofing services.
Trading address - Butlers Roofing - building 5, Carrwood Park, Selby Road, Leeds LS15 4LG - Phone number: 0113 337 2213 -Company house: 12399408 `